Network maintenance ensures your operational continuity

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Our specialized team will provide you with support whenever you need it.

Network monitoring, operation, and maintenance services are available 24 hours per day, 7 days per week.

Network Operation Center (NOC) and Customer Support

It is responsible for network monitoring, call reception, opening, tracking, closing cases, and problem-solving.

Maintenance Groups

They will physically check the fiber optic equipment in case of issues or failures with it.

Claims Care Procedure

All technical claims must go through the NOC by making a phone call or opening a ticket via mail. The contact details can be found in the scalable diagram.

The Silica Networks NOC will assign the customer a ticket where their claim will be recorded and tracked.

The system allows the customer to keep their contact details updated, enter a new ticket, check the status of open tickets, or check their ticket history.

An e-mail is automatically sent to the customer’s contact address with status reports regarding their open tickets, thus keeping the customer updated.

Learn more about the scalable diagram