Network monitoring, operation, and maintenance services are available 24 hours per day, 7 days per week.
It is responsible for network monitoring, call reception, opening, tracking, closing cases, and problem-solving.
They will physically check the fiber optic equipment in case of issues or failures with it.
The Silica Networks NOC will assign the customer a ticket where their claim will be recorded and tracked.
The system allows the customer to keep their contact details updated, enter a new ticket, check the status of open tickets, or check their ticket history.
An e-mail is automatically sent to the customer’s contact address with status reports regarding their open tickets, thus keeping the customer updated.
